Incidents reported on status page for Signos https://status.signos.com/ https://d1lppblt9t2x15.cloudfront.net/logos/e3b3b93031b4d04675bba631dae2b3ba.png https://status.signos.com/ en https://status.signos.com/incident/261052 Tue, 19 Sep 2023 03:40:00 -0000 https://status.signos.com/incident/261052#85467aed6361bf0ca72e64fe990a4d66e2a8e55becab0f3433ddad1d5d188946 [Update]: AWS Issue Resolved Good news, everyone! AWS has successfully resolved the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. The update to address resource contention within the subsystem responsible for network mappings propagation has been completed in both zones. Thank you for your patience. Services are now back to normal, and you can resume your operations as usual. If you encounter any further issues, please don't hesitate to reach out. We appreciate your understanding during this process. Have a great day! 🚀 https://status.signos.com/incident/261052 Tue, 19 Sep 2023 03:40:00 -0000 https://status.signos.com/incident/261052#85467aed6361bf0ca72e64fe990a4d66e2a8e55becab0f3433ddad1d5d188946 [Update]: AWS Issue Resolved Good news, everyone! AWS has successfully resolved the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. The update to address resource contention within the subsystem responsible for network mappings propagation has been completed in both zones. Thank you for your patience. Services are now back to normal, and you can resume your operations as usual. If you encounter any further issues, please don't hesitate to reach out. We appreciate your understanding during this process. Have a great day! 🚀 https://status.signos.com/incident/261052 Mon, 18 Sep 2023 23:25:00 -0000 https://status.signos.com/incident/261052#91ec9c920e132a4f67eb8dd3b237495049aa2bbba41166738820b554e686ad98 AWS has provided an update and is expecting to be back online within 60-90 minutes: "[04:20 PM PDT] We continue to progress toward resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. At this time, we are approximately 50% completed with the update to address resource contention within the subsystem responsible for network mappings propagation in the usw2-az2 Availability Zone. Once we complete the update in usw2-az2, we will then move on to usw2-az1. Our current expectation is to have both Availability Zones fully resolved within the next 60 to 90 minutes, and we will continue to provide updates as recovery progresses." https://status.signos.com/incident/261052 Mon, 18 Sep 2023 23:25:00 -0000 https://status.signos.com/incident/261052#91ec9c920e132a4f67eb8dd3b237495049aa2bbba41166738820b554e686ad98 AWS has provided an update and is expecting to be back online within 60-90 minutes: "[04:20 PM PDT] We continue to progress toward resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. At this time, we are approximately 50% completed with the update to address resource contention within the subsystem responsible for network mappings propagation in the usw2-az2 Availability Zone. Once we complete the update in usw2-az2, we will then move on to usw2-az1. Our current expectation is to have both Availability Zones fully resolved within the next 60 to 90 minutes, and we will continue to provide updates as recovery progresses." https://status.signos.com/incident/261052 Mon, 18 Sep 2023 22:55:00 -0000 https://status.signos.com/incident/261052#c0c9b81d7a36c614bb37b928d2a506d67f2ba91b76dc455dbee2ce7281cdb0cf AWS is currently experiencing a large outage that is impacting Signos services. We will continue to monitor the situation. From AWS: "Sep 18 3:33 PM PDT We continue to make progress towards resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. In the last 30 minutes, we've continued applying an update to address resource contention within the subsystem responsible for network mappings propagation and are seeing early signs of improvement." https://status.signos.com/incident/261052 Mon, 18 Sep 2023 22:55:00 -0000 https://status.signos.com/incident/261052#c0c9b81d7a36c614bb37b928d2a506d67f2ba91b76dc455dbee2ce7281cdb0cf AWS is currently experiencing a large outage that is impacting Signos services. We will continue to monitor the situation. From AWS: "Sep 18 3:33 PM PDT We continue to make progress towards resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. In the last 30 minutes, we've continued applying an update to address resource contention within the subsystem responsible for network mappings propagation and are seeing early signs of improvement." https://status.signos.com/incident/234517 Tue, 18 Jul 2023 23:00:00 -0000 https://status.signos.com/incident/234517#1bb3f8ac90de625235605c8b5e0a5e8447a272dbe7b0e35b19df44ab0b7d58e4 Dexcom services are returning to normal and we are monitoring the situation. https://status.signos.com/incident/218820 Mon, 12 Jun 2023 00:24:00 -0000 https://status.signos.com/incident/218820#8f2513ac607de658486d426c3ed6e878109b2e813cfcee7e6b46f52f490e1b8a As of 3:45pm PST, Dexcom's systems began to return to normal and we're seeing data synchronization between Dexcom and Signos systems. Everything appears to be stable at the moment. We would like to thank our members for their patience while we worked with Dexcom to restore services back to normal. https://status.signos.com/incident/218820 Sun, 11 Jun 2023 22:35:00 -0000 https://status.signos.com/incident/218820#b51f73e5859acb238bb765c722aa1d87c7e54f1959c755318a7b11c04a08d468 Services appear to be returning to normal, but we are continuing to monitor. https://status.signos.com/incident/218820 Sun, 11 Jun 2023 21:13:00 -0000 https://status.signos.com/incident/218820#66229c41b037d9a9027c8df535ff17686f153f94d406279042f6c9eb81f91d67 We'd like to thank all of our affected members for their patience. We've tried to reply to each and every customer service request. We're continuing to work with our partners at Dexcom to understand when the service will be restored. They have identified a fix and are working as quickly as possible to get things back up. https://status.signos.com/incident/218820 Sun, 11 Jun 2023 16:42:00 -0000 https://status.signos.com/incident/218820#779c449ba3b53141d7009dcfaf94daf5d3065453d1614b5a71b5767bcf8933c4 Dexcom has been experiencing an outage with their API service for the last 12 hours. We are working with them to understand when the service will be restored. As a result of this outage, the Signos application is not receiving updated glucose readings. In the meantime, please use the Dexcom G6 app to monitor your glucose readings.